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IT Service Management

PECB ISO/IEC 20000 Introduction

Why should you attend?

ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of an IT Service Management System (ITSMS).

By attending the ISO/IEC 20000 Introduction course, you will understand the importance of an IT Service Management System and the benefits that businesses, society and governments can obtain.

Audience

  • Individuals interested in IT Service Management
  • Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)

Learning objectives

  • Understand the concepts, approaches, methods, and techniques used to implement an IT Service Management System
  • Understand the basic elements of an IT Service Management System (ITSMS)

Examination and Certification

None

Are You Interested?

Training Summary

1-Day


Training Duration

7-Credits


CPD Certification

N/A


Exam

N/A


Exam Duration

N/A


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